What is it

The 24-hour helpline and on-site support is a service offered by the Balearic Institute for Women (Institut Balear de la Dona) specialising in comprehensive care for victims of violence against women:

• Physical, psychological and economic

• Sexual violence (abuse, sexual exploitation, trafficking with a view to sexual exploitation and online sexual violence

• Vicarious and symbolic violence, and femicide

• Female genital mutilation and forced marriage

Services are provided 24 hours a day/365 days a year throughout the Autonomous Community of the Balearic Islands.

What we offer

The 24-hour service is a specialist care and support service run by qualified professionals with extensive experience offering the following services:

• Telephone care and support for emergency situations relating to violence against women

• Information, guidance and social counselling

• Referral to suitable specialist resources

• On-site support, with preliminary professional assessment during set hours. Call 900 178 989 for details of opening hours and availability.

Who is it for

• Victims of violence against women and their families

• Children who are victims of male violence

• Persons around them

• Professionals

• The wider community

How to access the service

900 178 989

(Freephone number)

112

(Emergency service)

016

(Helpline for information and advice on violence against women)

atencionS24h.ibdona@atenzia.com