Complaints of consumption

When a consumer or user only intends to put some facts in knowledge of competent l’administració that offense of the valid regulations understands that d’una can be constitutive, without pursuing any compensatory effect. If it proceeds, l’Administració will start the instruction d’un sanctionative report.

Addressees

Any physical or juridical person.

Periods

In writing or telematically.

Maximum deadline for the resolution

Three months.

Maximum deadline for the notification

Three months.

Administrative Silence

.

Form of initiation

Application of delivery

Purpose of the administrative way

No

Observations

Presentation in writing official Model Sheet of Complaint or telematic presentation on-line.

TELEPHONE OF THE CONSUMER
900 166 000

Rules list

• Llei 1/1998 de 10 de març, de l'Estatut dels Consumidors i Usuaris de la Comunitat Autònoma de les Illes Balears.
  
  
• Decret 46/2009 de 10 de juliol, sobre els fulls de reclamació o de denúncia en matèria de consum.
  
  

Documental simplification

• In the procedures of the CAIB the Decree 6/2013, of 8 February, can be applied of measures of documental simplification of the administrative procedures, which came into force on the 13th May 2013.

Initiation Formality: Place

Initiation Formality: Denúncies de consum

Competent organ to resolve

Head on duty, Service of Education, Formation|training and Information

Buildings

• Service of Education, Formation|training and Information
  Carrer de Jesús 38 A 07010  Palma
  Tel.: 971 17 73 83
  Fax: 971 17 73 03