Request of Consumption Arbitration

Solving the controversies that can appear among the consumers and the employers or professionals whenever these are adhered to the Arbitral System of Consumption, through a laudo of obligatory fulfillment.

Addressees

The consumers who consider that its rights have been harmed as consumers and users.

Periods

In writing

Maximum deadline for the resolution

Six months.

Maximum deadline for the notification

Six months.

Administrative Silence

--

Form of initiation

Application of delivery

Purpose of the administrative way

No

Rules list

• Llei 1/1998 de 10 de març, de l'Estatut dels Consumidors i Usuaris de la Comunitat Autònoma de les Illes Balears.
  
  
• Llei 60/2003, de 23 de desembre, d'Arbitratge
  
  

Documental simplification

• Access to the general models of simplification

Documents

• Sol·licitud d'arbitratge (116Kb)
  
  

Place

Competent organ to resolve

Director/Manager, Arbitral Board of Consumption of The Autonomous Community of The Balearic Islands

Buildings

• Service of The Arbitral Board
  Carrer de Jesús 38 A 07010  Palma
  Tel.: 971 17 73 83
  Fax: 971 17 73 03