Detall de la fitxa

Most current: 11/07/2008

The functioning|operation of the service for persons with difficulties of speech or deaf persons develops in the following way:

1. The user establishes contact with the service through a free call in 900 112 100
2. The call him welcome in|on the switchboard of the SEIB 112 and it distributes randomly in|on an operator, as it happens with the other calls
3. In the computer of the operator, a screen of chat is opened and a dialog is established by sms with the person who has made the call
4. The operator of the 112 active the resources|appeals that its|his|her|their interlocutor needs

It is necessary to take into account:

1. The call in 900 112 100 is free, but not the messages of text
2. The telephone from where the call is made has to be activated and with balance|bargain
3. When the person who calls|shouts can speak but not listen, a mixed dialog can also be established (oral and writing) with the operator of the 112
4. This procedure only accepts messages of text (SMS), it is not recommended to use other types, like messages multimedia MMS

To guarantee the good functioning|operation of the agreement semiannual meetings will be established with the technicians implicated of both parts and questionnaires of evaluation of the actions|shares carried out will be elaborated.

The counselor of Inside|Inland, Maria Ángeles Leciñena, and the representatives of the main associations of deaf persons of the four Islands have signed today the agreements of collaboration. The event|act has had the assistance of the president of the government, Francesc Antich.

The signatory associations of the agreement of collaboration with the Ministry of Inside|Inland are the following ones: Parents' Association of Sords (ASPAS); Foundation for Persons with Disability of the Island of Menorca; Association of Deaf Persons of Menorca (ASSORME); Association of Deaf Persons and Friends of Eivissa and Formentera (ASIF); Federation of Deaf Persons of Balears (FSIB); Association of Deaf Persons of Palma (ASPM); and the Association of Deaf Majorcan Youngsters JOMASORDS.

Telephone of emergencies 112 loans service in all the territory of the European Union, but few are still the territories where it|he is adapted to the persons with auditory disability. As a matter of fact, the Balears, that it|he|she was a pioneering community in Europe in the implantation of the only telephone of emergencies 112, it|he|she is also in|on the group of leading communities on attending to the specific needs of the deaf persons.