Detall de la fitxa

Most current: 31/05/2011

The General Direction of Consumption of the Ministry of Health and Consumption informs: what, how and where can be claimed for|because of|from|out of the delays and cancel•lacions on journeys?

With regard to the valid community and state regulations in the event of paralyzation of the air traffic, the General Direction of Consumption remembers that the consumers and users aggravated by a great delay or l'anul•lació of an air note|ticket or organized journey have the right to|in determinate legitimate pretensions being satisfied for him|her.

GENERAL RECOMMENDATIONS
The General Direction of Consumption recommends:
 ?Conservar all the original documentation of the flight or combined journey (reservations|bookings, notes|tickets, cards of boarding, contract of the vacacional package) as well as the bills and tickets of the extraordinary expenses of maintenance and accommodation generated because of the delay or cancel•lació on the journey
 ?Presentar the claim el més aviat possible. In spite of this, it is necessary to remember the right to complain for administrative way|railway not expiring nor establishing deadlines|installments that limit it|him.

WHICH COMPENSATIONS CAN BE ASKED FOR? IN|ON WHICH ORGANIZATION|ORGANISM OR COMPANY HAS TO BE CLAIMED?
AIR  1.BITLLET:  to claim the return|refund of the amount of a note|ticket, as well as the expenses of maintenance and accommodation derived from the delay or anul•lació of the flight, to address directly to the air company, which he orders of 7 days to return the doblers. If the aerolínia does not comply|fulfill with this duty, to show|present claim in front of AESA (State Agency of Air Security|Certainty) or to contact the General Direction of Consumption of the Government of the Balearic Islands that, in all cases, the appropriate mediation will make.
COMBINED  2.VIATGE: to claim the return|refund of the amount on a combined journey, as well as the expenses derived from the delay or the cancel•lació of the same, to claim from the agency minorista or wholesaler where vacacional, which he orders of 30 days to satisfy this duty, bought the package. If the agency breaks, to address oneself to the Ministry of Tourism of the Government of the Balearic Islands or to the departments of Tourism of the Councils|Advice|Pieces of Advice Insular of Eivissa and Menorca, which will process its|his|her|their claim.
SUBSIDIARY ECONOMIC|ECONOMICAL  3.PÈRDUES AND/OR MORAL DAMAGES: for sol•licitar the lost doblers of reservations|bookings of hotel, rent of cars, entries|tickets to|in shows, courses in those that had to be assisted, etc, to present claim to AENA.

IN THE EVENT OF DOUBT...
 ?Telèfon of the Consumer: 900-166 000
 ?Telèfon of Attention to|in the Citizenship of the Government of the Balearic Islands:  012
 ?Portal of the Consumer (access across the web www.consum.caib.es)

Consult also the information about the cloud of ashes of the next vulcà Grimsvötn to the web page of the State Agency of Air Security|Certainty.

Documents

• Recomanacions i informació de l'AESA (47Kb)
• Consells de l'INC per als usuaris de transport aeri (23Kb)