Detall de la fitxa

Most current: 09/08/2012

The Service of Emergencies of the Balearic Islands, SEIB 112, is introducing this summer a series of technological innovations that have the objective of giving more computer resources|appeals and facilities in|on the telephonic operators to be able to attend|serve with more efficiency to the users.

The "button of phoned about non coming" it is one of these innovations: it is a matter simply of a mechanism that allows the telephonic operators not to waste times dedicating to resolving|solving phoned about non coming that occupy the line and before other users who can be in the face of a real emergency and have to wait. In this way, the jokes|mists, the ones phoned about spontaneous that the network|net produces or the called|shouted ones that they enter by|out of|for erroneous marcació, that from now are filed and all the former administrative procedure saves (opening of incidence and complementation of information required to the operators).

The new button was started off of pilot way in the middle of May. Only in the month of June has registered 11.977 phoned no precedents, of which 882 have been jokes|mists, 2.771 phoned produced by the network|net and 8.324 mistakes or erroneous marcacions. In the month of July the ones phoned about non coming were 20.455, of which 1.609 corresponded to jokes|mists, 3.770 to phoned produced by the network|net and 15.076 to|in cases of erroneous marcació.

The data demonstrate the utility of this application since for example in the month of July, there is not even a day alone that less than 500 are not registered phoned about non coming in the instal•lacions of the SEIB 112, reaching|arriving pikes of 884 phoned about non coming on the 31 of July.

According to estimative calculations of the SEIB 112 the new application has allowed not to spend more than 120 working hours of the telephonic operators to attend phoned about of this type. The same calculations allow to arrive to|in the conclusion that the telephonists would have lost more than 15 hours in administrative tasks to attend|serve to jokes|mists, about 20 hours in administrative management|formality for phoned about produced by the network|net and more than 90 hours in the work of register|record of phoned about that they have entered into the SEIB 112 for errors of marcació. With the new application this time|weather it is spared and is available to attend to emergencies and real incidences.

From the 112 is recommended to the citizens the use responsible for this telephone number, since even though it|he is free, it is a matter of a service to attend to emergencies and emergency|urgency, which in some cases can be vital.